Refund policy
Refund Policy
At BROSEAL, we stand behind our products and want you to feel confident in your purchase. Please review our refund policy below.
All Sales Are Final
Due to the hygienic nature of cosmetic products, all sales are final. We do not accept returns or exchanges once a product has been delivered.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we’re here to make it right.
To be eligible for a replacement or refund:
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You must contact us within 7 days of delivery
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Email support@brosealofficial.com with:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
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If approved, we will issue a replacement or refund at no additional cost to you.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, BROSEAL is not responsible for lost or stolen packages. If you believe your package was lost in transit, please contact us and we’ll do our best to assist.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions about this policy or need help with an order, please contact us at: